Complaints Handling Procedure
The Methven Professional Property Group prides itself on providing the best possible real estate service available.
Our mission statement below sets out our philosophy.
To provide the best real estate service in the area, based on the highest standard of ethics, values and client care. In so doing, we will earn the loyalty and trust of home sellers and buyers, landlords and tenants who will become our lifelong clients and friends because we always place their interests ahead of our own.
This is our mission. We will live up to it in everything we do. Our success will always be measured by the happiness and loyalty of our clients.
If we don’t live up to or deliver the level of service that you expect we want to hear about it. The only way we can improve is to hear how we have let you down.
If you feel that we have not delivered the very best real estate service available please let us know. We will take your complaint seriously and we will acknowledge and respond as soon as practicable after receiving it.
Address your complaint to:
46-42 Brice Avenue
Ph: 9726 8888
Should you be unhappy with the outcome of our internal hearing of your complaint, you can refer the matter to the Estate Agents Resolution Service (EARS) on 1300 737 030.